Mikhak Troubleshooting for Iranians Abroad

Verification Code Not Received

Mikhak sends a one-time verification code to the mobile number or email address registered with the portal. If the code is not received:

• Check the spam or junk folder (for email codes)
• Confirm the correct country code is included for phone numbers
• Wait a few minutes before requesting a new code — codes can be delayed
• If the registered phone or email is no longer accessible, see the section on inaccessible contact information in the login guide

Forgotten Password

Mikhak offers a password reset via the registered email or phone number. If you cannot access the registered contact information, password recovery becomes more complex and may require contacting the Iranian Interests Section directly. ICS can assist with navigating this process.

Inaccessible Email or Phone Number

If the phone number or email address associated with your Mikhak account is no longer accessible, regaining access may require contacting the relevant consular office. ICS can help you prepare the request and identify the correct contact point.

Incorrect Code Melli or Birth Date

Mikhak validates your Code Melli and date of birth against the Iranian civil registry. If either is entered incorrectly, you will not be able to complete registration. Double-check both entries carefully. If the error persists and you are confident the information is correct, the issue may be a discrepancy in the civil registry itself, which would need to be corrected separately.

Applicant Name Mismatch

If the name you enter in Mikhak does not match the name in the Iranian civil registry, the system may reject the entry or create a record with a discrepancy. Name mismatches often reflect a difference between the Shenasnameh spelling and the transliteration you are used to. ICS helps identify the exact spelling expected by the system.

File Upload Errors

Mikhak has specific requirements for uploaded documents: file type, maximum file size, and minimum image resolution. Common upload errors include: file size too large, wrong file type (Mikhak typically requires JPEG or PDF), poor scan quality, or incorrect document field selected.

Creating an Application for a Minor

Applications for minor children are submitted by a parent or legal guardian through the parent's Mikhak account or a new account created for the child. The steps and required documentation differ from adult applications. ICS provides step-by-step guidance for minor applications.

Correcting a Submitted Application

Once an application has been submitted in Mikhak, corrections may not be possible through the portal. If you notice an error after submission, contact ICS or the Iranian Interests Section promptly. In some cases, the application may need to be withdrawn and resubmitted.

Locating the Mikhak Reference Code

After submitting an application in Mikhak, a reference code is generated. This code is used for correspondence with the consular office and should be saved. ICS advises all clients to save a screenshot or printout of the confirmation page immediately after submission.

Difference Between Mikhak and Daftar.org

Mikhak (mikhak.mfa.gov.ir) is distinct from daftar.org (the Iranian Interests Section website). Mikhak is specifically for registering consular document applications. Daftar.org is used for mailing address and appointment information. ICS helps clients navigate both.

Privacy and Account Security

Your Mikhak account contains personal identity information. Protect your credentials.

• Do not share your Mikhak password with anyone
• Do not send authentication codes through unsecured channels
• ICS does not require access to your Mikhak account password to assist with your application preparation
• If you have shared credentials and are concerned, reset your password immediately